Shipping - Payments - Returns

Returns policy

If you do not like your new purchase, you may return the item(s) within 30 days of order for a full refund of the purchased price. We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products (other than to try the product(s) on and in the same state that it was sold to you). Please note, any labels or tags must remain intact and attached. The product(s) should be returned in or with its original packaging.

 

To send the item back please fill in the return form you received with your order and send it back to the relevant address. Instructions on how to send it are on the Return Form.

 

  • All products must be returned within 30 days of receipt.

  • All products must be unworn and unwashed.

  • All products must include all original packing.

  • Shipping back is at the customers’ own cost.

  • Save your tracking code link as proof of shipping.

  • Always ship your item with tracking, we are not responsible for lost packages.

 

Orders & Delivery

 

Where do you deliver?

We currently ship worldwide, we do not ship to APO, post office boxes or FPO addresses.

 

Do I have to pay customs or import duties?

If you place an order outside the EU or the United States, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.

 

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

 

How will my order be shipped?

We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.

 

What are the costs to return an item

The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.

 

We strongly recommend that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items. Also, hold on to the tracking code of your return until your return is processed.

 

Please note that return shipments are at your own expense.

 

Did you receive my return?

Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of 5 working days to start processing your return. Once it is processed, we will start the refund process. We will send you an update once your order is received and refunded.

 

When can I expect my refund

We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.

 

My purchased item is damaged, what should I do?

We’re sorry that the item that you purchased is damaged. You can contact us via email info@quitwhendead.com and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first.

 

Is it possible to exchange items?

We don't exchange products. If you would like to return your item for another item or size, you can follow our regular return process and order a new item.

Make sure you check out our product fit guide. Quit When Dead t-shirts are available in two different fits, Standard & Oversized.

 

What are the available payment methods?

You can pay for your order with the following options:

 

PayPal

iDeal

Visa

Mastercard

Maestro

 

Contact info@quitwhendead.com for more information about the payment methods

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Returns

Due to the effects of Corvid-19, some products could be delayed or unavailable

at the time of checkout. However, we will always do our best to keep you informed.  

 

For more information on how this may affect your orders, please contact

info@quitwhendead.com

© 2020 Quit When Dead